We want you to love your purchase. If something isn't right, please get in touch and we'll help.
Change of mind
We're happy to offer an [exchange or store credit] for change of mind, provided the item is:
- unworn, unwashed and unaltered,
- in its original condition with all tags and packaging, and
- returned within [14] days of delivery.
Return postage for change-of-mind returns is paid by the customer.
Items we can't accept for change of mind
- Sale or clearance items
- Earrings and other jewellery for hygiene reasons
- Items that have been stitched, altered or custom-made to your measurements
Faulty or incorrect items
If your item is faulty or not what you ordered, contact us with your order details and photos and we'll make it right. This policy does not affect your rights under the Consumer Guarantees Act 1993.
How to start a return
Message us on WhatsApp or call 022 072 1004 and we'll guide you through it.